This range is provided by Macdonald & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Macdonald & CompanyAssociate Director | PBSA & BTR Recruitment | HR, Ops & Business Support | People-first. Purpose-led. † Commercially clear.Head of Operations (Residential & Mixed-Use)London, with regional travelFull-time, permanentOn-site, Monday to Friday (with occasional flexibility)Macdonald & Company is exclusively retained by a privately held real estate investment and development business to appoint a Head of Operations. This is a rare opportunity to take ownership of a growing residential and mixed-use portfolio, working directly with a hands-on board and playing a lead role in shaping operational strategy.With a strong existing asset base (850+ units) and active acquisition pipeline, the company is focused on long-term value creation through efficient portfolio management, strong lease structures, and high-performing local partnerships.Key Responsibilities:Take ownership of the day-to-day operations across a varied portfolio including residential blocks, mixed-use schemes, and institutionally leased assetsOversee service charge structuring, block compliance, contractor performance, and lifecycle maintenanceReduce voids, drive yield, and ensure tenancy and lease complianceBuild and manage relationships with third-party stakeholders including housing associations, local authorities, and care operatorsContribute to lease negotiations and portfolio planning, especially as the business shifts toward long-term institutional leasing arrangementsDeliver clear, data-backed operational updates directly to the boardPlay a key role in the mobilisation of new schemes and integration of acquisitionsSupport the continuous improvement of internal systems, processes, and property performanceWhat We’re Looking For:Experience in residential operations, tenancy compliance, and portfolio oversight — with proven success managing non-AST / institutional lease structuresConfident overseeing operational performance, reporting, and property-related financialsComfortable in lean, fast-moving environments — able to build from the ground up while delivering on immediate prioritiesA natural relationship builder, with the ability to work across professional and public sector stakeholdersStrategic yet hands-on — equally at home on site and in board-level discussionsSomeone with the ambition to grow into a director-level role as the business scalesIdeal Backgrounds May Include:Build to Rent (BTR), Housing Associations, Family Offices, Principal-Led Developers, or Real Estate Investment BusinessesPrior responsibility for mixed portfolios including residential, retail, and/or public sector leasesLaunch/mobilisation experience for resi schemes or new asset acquisitionsMRICS, FARLA, AssocRICS or similar qualifications welcome but not essentialSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesReal Estate, Investment Management, and Housing and Community DevelopmentReferrals increase your chances of interviewing at Macdonald & Company by 2xGet notified about new Head of Operations jobs in London Area, United Kingdom.City Of London, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoDirector/ Head of Operations - FMCG Start UpPurfleet, England, United Kingdom 2 months agoHead of Operations : Kent and East Sussex : A GBP 95,000Royal Tunbridge Wells, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 21 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoHead of Supply Chain/Operations (medical device)Wickford, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoHead of People & Business Operations, EMEALondon, England, United Kingdom 2 weeks agoCity Of London, England, United Kingdom 2 weeks agoCity Of London, England, United Kingdom 5 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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