Purpose of the role Proactively manage the sales administration processes relating to the aggregate and asphalt commercial functions, whilst providing significant focus on delivering an excellent customer experience and maintaining our agreed service level. Key accountability To provide an excellent, seamless customer experience and take ownership of all presented situations Accurately process all admin within given deadlines, primarily including but not limited to invoice disputes, miscellaneous service charges, sundry invoices, reducing un-invoiced through PDI processing, root cause analysis, sales reporting, manual documents, NCR / complaint system and any other associated admin processes as required. Liaison with external commercial and operational teams. Prevention and resolution of invoice queries including route cause analysis. Acquire and apply market, product and customer knowledge to the day to day operation of the customer service centre. Efficiently handle customer written and verbal enquiries in a timely manner. Liaise with orders, distribution, operational and UKBSC staff to ensure the most efficient and effective completion of administration tasks, within given timeframes. Ensure timely production of relevant reports as required by internal and external commercial teams including management. Ensure accurate, current prices are applied to all disputed quotes after resolution Develop knowledge of all roles within the team and provide cover when required Develop product and process knowledge for all Heidelberg products Develop good geographical knowledge of Heidelberg operational sites Link with area teams and relevant internal and external departments to ensure a high level of customer service is maintained, including working within other areas should the need arise. Maintain excellent working relationships with designated customer base. Adherence to all other appropriate policies including IMS, HR, Heidelberg Code of Conduct and the Competition Act. Education/Qualification Good level of education including English and Maths. (GCSE's) Working understanding of standard Microsoft software packages What's on Offer: Salary: £24,960 pa Location: Syston - Leicestershire Working Hours: Monday to Friday Experience: Must have SAP knowledge What's on Offer * Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador * Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance * Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical * Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause * Social Values : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) * Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover