Portsmouth, South East England, PO2 8BY Job Summary Navy Command Headquarters (NCHQ) in Whale Island, Portsmouth, is the nerve centre of the Royal Navy, supporting operations around the globe and providing the ships, people, aircraft and equipment to deliver the United Kingdom’s (UK) Defence policy. NCHQ supports all the Royal Navy’s (RN) activities from: front-line operations; personnel and training; finance and governance; safety; equipment acquisition; programmes and planning; and Defence Engagement. Civil Servants and Armed Forces personnel work together across a wealth of interesting and challenging jobs and disciplines, from: logistics; finance; legal services; HR; media; and communications. This position is advertised at 37 hours per week. Job Description This post is part of the Fuel Operations team, a small and friendly group of people, we ensure that the Royal Navy have access to Maritime Fuel on a global basis. We are responsible for all aspects of Fuel Inventory Management. The Oil and Pipelines Agency (OPA) Intelligent Customer position is based in Leach Building on Whale Island, Portsmouth, however the position can be based at home for an agreed proportion of the working week (there is an expectation the incumbent will work in office at least 3 times a week). You will have the opportunity of working in partnership with colleagues across NCHQ, Public Corporations, other Front-Line Commands, Defence Equipment and Support (DE&S), Industry and Allied Navies. You will provide an intelligent customer function to the OPA, ensuring services are delivered iaw the Navy Command / OPA Service Level Agreement (SLA). You will also provide Senior Responsible Owner (SRO) support to Oil Fuel Depot (OFD) related infrastructure projects, supporting the SRO (Deputy Director Logistics), providing Governance and Assurance, ensuring benefits are realised across the OFD estate. This post is high profile and will provide the holder with opportunities to develop skills and gain experience across various disciplines. This post is part of the Fuel Operations team, a small and friendly group of people, we ensure that the Royal Navy have access to Maritime Fuel on a global basis. We are responsible for all aspects of Fuel Inventory Management. The Oil and Pipelines Agency (OPA) Intelligent Customer position is based in Leach Building on Whale Island, Portsmouth, however the position can be based at home for an agreed proportion of the working week (there is an expectation the incumbent will work in office at least 3 times a week). You will have the opportunity of working in partnership with colleagues across NCHQ, Public Corporations, other Front-Line Commands, Defence Equipment and Support (DE&S), Industry and Allied Navies. You will provide an intelligent customer function to the OPA, ensuring services are delivered iaw the Navy Command / OPA Service Level Agreement (SLA). You will also provide Senior Responsible Owner (SRO) support to Oil Fuel Depot (OFD) related infrastructure projects, supporting the SRO (Deputy Director Logistics), providing Governance and Assurance, ensuring benefits are realised across the OFD estate. This post is high profile and will provide the holder with opportunities to develop skills and gain experience across various disciplines. Person specification As the authorised Navy Cmd SRO, Deputy Director Logistics (DD Logs) sets the NC requirements for the supply of Maritime fuels and monitors the outputs and delivery of the OPA in support of this, including the delivery of NC funded Infrastructure and business change projects. Responsibilities On a day-to-day basis, the OPA oversight and management functions are provided by the OPA Intelligent Customer who is responsible for: Provide NC Deputy OPA Intelligent Customer function Manage Service Level Agreement. Monitor OPA performance. Coordinate 1* OFD Programme Board and OF5 OFD Operational Management Group. Produce and scrutinise OFD Management Information (MI). Identify and actively manage risks and issues. Manage / process OPA payments. Provide NC OFD SRO support function: Lead on delivery of OFD in-service capability and supporting business change projects Provide efficient and effective OFD SRO governance. Ensure OFD projects realise defined benefits. Coordinate 1* project Steering Groups (SG). Project finance support Support Fuel Ops Manager with wider initiatives and ADHOC tasking. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Making Effective Decisions Leadership Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. As a civil servant in Navy Command, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects and a job that makes a difference. Navy Command prides itself on being a supportive employer and, where possible, encourages flexible working, helping you to maintain a work/life balance. Other Benefits For Navy Command Civil Servants Include 25 days paid annual leave, rising (1 day per year) to 30 days upon completion of 5 years’ service A Civil Service pension with an employer contribution of 28.97% Personal & professional development Alternative working patterns for many roles Access to a confidential, professional support service Discount schemes Bicycle / season ticket loans Enhanced maternity, paternity, and adoption leave Special paid leave to volunteer up to 6 days a year A culture encouraging inclusion and diversity. Our headquarters in Portsmouth also offers an impressive range of on-site facilities including a gymnasium, tennis courts and other sporting facilities, a children’s nursery, a bistro restaurant, a shop and several free car parks. In Navy Command we believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes continuous professional development. Professional qualifications can be achieved through an apprenticeship and range from Level 2 (equivalent to 5 GCSEs), Level 3 (equivalent to 2 A Levels) and Levels 4 -7, which can give you a foundation degree, a full Bachelor’s degree, or a Master’s degree. Apprenticeships normally last between 1 and 3 years, depending on the level of the apprenticeship. Anyone can undertake an apprenticeship and everyone, regardless of age, can benefit from developing their skills in an accredited way. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates will be required to complete an online CV including job history, full details of education, qualifications and previous experience and skills. At Sift, you will be assessed against your CV and the following Behaviours: Managing a Quality Service Delivering at Pace Making Effective Decisions Leadership When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. At Interview, you will be assessed against the following Behaviours: Managing a Quality Service Delivering at Pace Making Effective Decisions Leadership A sift is planned to be conducted the week after the closing date of this advert. Candidates selected for interview will be contacted to arrange an interview. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Dan Brock Email : dan.brock970@mod.gov.uk Recruitment team Email : DBSCivPers-Resourcingteam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.