Job overview
Interviews will be based at Scunthorpe General Hospital
The role of the Voluntary Services Department is to provide volunteering opportunities for people in our local communities, which enhances the experience of patients and visitors to our hospital and community sites, as well as supporting our staff. This is an exciting opportunity to be part of a team, that makes a real difference every day. Your role will be crucial in supporting the recruitment and on-boarding of volunteer applicants, with a key focus on their placement and maintaining strong relationships with volunteers, to ensure they feel engaged, valued and empowered.
You will assist in the delivery of patient experience initiatives, by offering volunteer roles to departments/wards, that enhance patient care, already being provided by our paid staff.
We are looking for someone who is passionate about volunteering and can engage and support volunteers, with varying skills and abilities, before, during and after their volunteering placements, ensuring that their experience is positive and beneficial to patients, the organisation and themselves.
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Main duties of the job
Main duties and responsibilities of post holder; You will;
·Support the on-boarding and coordination of our team of volunteers who give an outstanding contribution of time to enhance our patients and staff experiences.
·Support informal interviews to assess suitability of volunteers for specific roles.
·Liaise with area or department staff to promote and engage volunteers effectively.
·Have the ability to deal with sensitive and confidential matters in a professional manner and in line with the departments and the Trust’s data protection and confidentiality guidelines and policies.
·Ensure robust recruitment checks have been collated.
·Provide effective coordination for volunteers, identifying volunteering opportunities.
·Support the introduction of new volunteers into clinical areas, completing local inductions and promoting positive working relationships with all staff in departments/wards.
·Engage with volunteers to provide pro-active communications through planned support.
·Have an ability to engage with a diverse team of volunteers.
·Encourage and support volunteers development.
·Ensure that our volunteer roles have the desired impact.
·Be able to liaise with staff at all levels, both clinical and non-clinical.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
You will work closely with ward and department staff, at all levels, to identify volunteer needs and develop meaningful roles and you must be;
·able to support and advise volunteers in relation to mandatory training any identify any additional training to ensure volunteer needs are met.
·skilled in adapting communication methods to the situation.
· an excellent communicator, showing empathy and understanding where needed.
·able to plan, organise and monitor volunteer activity, maintaining accurate records and monitor the impact of volunteer involvement in service delivery.
·competent in the audit and evaluation to evidencevolunteer activity.
· experienced in placing and supervising volunteers
·proficient in Microsoft Office (Word, Excel, PowerPoint, Forms, Outlook, Teams)
·able to bring experience from the voluntary or charity sector
·confident and have the ability to build strong relationships with a wide range of stakeholders
·capable of ensuring all volunteering data is managed, stored and organised in line with Trust information governance standards, GDPR and Data Protection Laws.
·capable of travelling independently across our hospital sites, on the South Bank and North Bank on occasions.
Key Working Relationships
·Volunteers
·Voluntary Organisations, external and internal
·Volunteer Team
·NHS England
·Ward Managers/Matrons/Clinical Leads/Divisional Managers
·Ward/Department Staff – all levels
·Administration Teams
·External Stakeholders, including educational facilities
·Internal Stakeholders, including Chaplaincy, Macmillan, recruitment, finance, facilities
·Internal and external charities. Eg. League of Friends, Hospital Radio Teams
·Patients/Visitors
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
education/qualifications
Essential criteria
1. NVQ3 in admin or customer service
2. appropriate level of english and maths
3. computer literate with excellent knowledge of Microsoft Office and other software programmes
Desirable criteria
4. NVQ level 4 in business
5. willing to undertake further professional development and learning
6. evidence of CPD
knowledge, training and experience
Essential criteria
7. experience of working with volunteers
8. evidence of undertaking surveys/data collection
9. evidence of managing conflict
Desirable criteria
10. experience of working with volunteers in a health and social care environment
11. NHS setting experience
Employer certification / accreditation badges