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Location: Hirsh London Townhouse – 46 Conduit Street, Mayfair, London
Employment Type: Full-Time
About Hirsh London
Hirsh London is a British, family-owned, luxury jewellery brand specialising in one-of-a-kind pieces created entirely by hand in our in-house atelier. Founded in 1980, we are known for our exceptional craftsmanship, rare gemstones, and joyful customer experience. Located in a beautiful townhouse in the heart of Mayfair, we design jewellery around the central gem – much like a couture gown or a Savile Row suit.
We offer both ready-to-wear and bespoke creations featuring natural diamonds and rare gemstones, from pink and chameleon diamonds to Paraíba tourmalines, alexandrites and colour-change sapphires. Every Hirsh piece celebrates ethical sourcing, British artistry and timeless design.
About the Role
We are seeking a warm, confident and highly experienced Senior Sales Assistant to join our boutique team in Mayfair. This is a full-time role based at our Conduit Street townhouse, where you will be an ambassador for the Hirsh brand and help guide our clients through the exciting process of discovering or creating their perfect jewel.
This is a customer-facing, client-focused role and ideal for someone with a strong background in luxury retail. While prior experience with fine jewellery or gemstones is desirable, it is not essential – training will be provided. However, experience within the luxury sector is a must.
You will report to the Boutique Manager and work closely with our wider team to deliver a seamless, joyful and highly personalised service for every client.
Key Responsibilities
·Deliver exceptional service to clients, ensuring a welcoming and memorable boutique experience
·Build and maintain long-term client relationships, including appointment follow-ups and aftercare
·Share the Hirsh story and product knowledge with warmth and confidence
·Prepare tailored selections for client appointments
·Support in the handling of bespoke orders, repairs and alterations
·Maintain showroom presentation to the highest standard
·Assist with boutique events and VIP appointments where needed
·Collaborate with the wider team to meet sales targets and deliver on brand goals
What We’re Looking For
·Previous experience in luxury retail is essential
·Strong sales and clienteling skills with a proactive, can-do approach
·A passion for delivering five-star service and creating meaningful client experiences
·A genuine interest in fine jewellery and gemstones (training will be provided)
·A warm and polished manner with excellent communication skills
·A team player with good organisational and problem-solving skills
·Fluent spoken and written English; additional languages are a bonus
To apply, please email your CV to dreamteam@hirshlondon.com
If this role isn’t quite right for you but you’re interested in joining our team, please still send your CV – we’d love to keep it on file for future opportunities.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail Luxury Goods and Jewelry
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