Role: HVS Underwriter
Location: Birkenhead
Permanent
Job Purpose:
Reporting to the HVS Senior Manager and operating strictly within FCA Principles and Guidelines, the jobholder will review policy documents and make underwriting decisions in line with company's guidelines and rating process. To ensure that queries are reviewed and followed up, ensuring excellent customer services is provided.
Overview of Responsibilities:
* Assess and gather background information on individual risks
* To input data accurately and maintain records efficiently providing general administration and clerical support to QGU (including the HVS scheme)
* Review and Interrogate proposal forms and calculate possible risk
* Within underwriting guidelines and parameters, calculate individual's / organisation's insurance premium
* Review and decide clients' suitability for insurance cover
* Check insured's previous claim history, if any, and comment accordingly
* Liaise with surveyors regarding risk assessment
* Develop relationships with key stakeholders, liaising with sales team, brokers and insurers regarding individual risks
* Make any outgoing calls as required to relevant parities and liaise with any internal departments as deemed necessary.
* Gain knowledge by gathering information and / or reports from surveyors to make underwriting decisions.
* Specify any conditions to be imposed, as appropriate
* To ensure a high standard of service is offered to all clients, at all times
* To maintain professional competence by complying at all times with the Companies Training and Competency Procedures To adhere to all QGU processes, ensuring applications are dealt with efficiently and relevant referrals are made to Line Manager when appropriate.
* Undertake any other duties as reasonably required
Experience & Skills:
* Experience of making underwriting recommendations and decisions in a similar insurance environment.
* Ability to make accurate underwriting recommendations based on the information supplied, in line with company guidelines and rating system.
* Good knowledge of FCA Principles and how they relate to the role
* High level of technical skills in order to use of personal computers and related software applications
* Numerical aptitude to perform simple accounting procedures
* Demonstrable ability to use own initiative
* Ability to develop and maintain accurate files and records
* Knowledge of customer service standards and procedures
* Planning, organising and co-ordinating skills
* Ability to communicate effectively, both orally and in writing
* Demonstrable ability to use own initiative
* Ability to motivate self and influence others.
* Flexible in personal approach.
* Problem Solving experience
* Commitment to undertake CII exams as deemed appropriate for the role.