Overview
Tribunals are specialist courts whose judges and members hear a wide range of cases, such as tax, employment, and immigration and asylum. Tribunals often sit as a panel, incorporating a legally qualified Tribunal Judge as well as panel members with specific areas of expertise. Some tribunals have limited powers to impose fines and penalties or to award compensation and costs. Other types of tribunal decisions might result in the allowance or disallowance of a benefit, leave or refusal to stay in the UK, or the extent of provision of special educational help for school-age children. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.
Responsibilities
* Friendly and approachable manner with excellent customer service skills.
* Travel arrangements and hotel bookings.
* Diary management (such as E-judiciary diary).
* Update outstanding Judgments spreadsheet on a weekly basis.
* Training - dates, venues & liaison with judges & NLMs, updating records on One Note.
* Maintain a confidential filing system.
* Collate papers/open file when REJ is attending a meeting.
* Typing.
* Maintain Judicial Mediation report.
* Type minutes of meetings such as User Group Meetings.
* Training/Meetings: dates, venues & liaison with judges & NLMs, updating records on One Note. Attend events at locations to support the Regional Employment Judge as admin assistance. Prepare syndicate group lists. Attend hotel on day prior to event to collate paperwork and set up room; run through the events of the day with the hotel co-ordinator.
* Notifying the President's Office regarding Special Leave/Sick Leave. Forms to be completed and sent to HQ. Email on a monthly basis sick record for Fee Paid Employment Judges and Salaried Judges.
* Liaison with President's office -NLM appointments post-retirement. Extensions of appointment: Keep records of appointments due to finish and those to be extended. Valedictory letter to be sent to NLM.
* Arrange job-shadowing, maintain records and send to President.
* Complaints: Log complaint and update letters of complaint at the request of the REJ ensuring copies of any relating to a NLM are put on their file.
* Arrange Appraisal dates and keep Appraisal database up to date.
* New Fee Paid Employment Judges: Open new file, Arrange security badge/building pass. Maintain records of oath taking, induction training etc.
* Judicial Review Files: Ensure these are dealt with promptly; open new file.
* Keep REJ updated with email addresses when either an NLM starts or finishes.
* Update annual leave.
* Arrange salaried welfare meetings.
* Maintain a record of Welsh Language hearings for the Wales Support Unit.
* Provide general support to the Salaried Judges as and when required.
* Work effectively alongside another colleague as a job share.
* Dealing with correspondence from ET President's office.
* Judge's Sick leave/special leave.
* Managing retiring NLMs / Judges correspondence.
* First point of contact for JoHs - dealing with phone calls/emails.
* Arranging meetings - User Group Meetings, LiP working party meetings, WETMA.
Working patterns and location
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ\'s Flexible Working policy.
Eligibility and visa information
Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot sponsor you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during vetting checks. Eligibility will be assessed in accordance with immigration rules and transitional provisions in place. If you do not meet the new eligibility criteria for sponsorship, you will need to consider options for obtaining and/or maintaining your right to work in the UK.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules. You can read more about Skilled Worker visas and the eligibility criteria here.
Location and hybrid working
Base Location - Wales Employment Tribunal, 3rd Floor, Cardiff and the Vale Magistrates Court, Fitzalan Place, Cardiff, CF24 0RZ. The MoJ offers Hybrid Working arrangements where business need allows. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Benefits and other information
The MoJ offers a range of benefits including:
* Annual Leave: 25 days on appointment, increasing to 30 days after five years; pro-rata leave for part-time posts. Public holidays and one privilege day; buy/sell up to three days per year.
* Pension: Civil Service pension schemes available.
* Training: extensive training and development opportunities.
* Networks: employee networks for minority groups and allies.
* Family-friendly policies and flexible benefits, including childcare considerations and options like Tax Free Childcare.
* Paid paternity, adoption and maternity leave; free annual sight tests for computer users.
How to apply and equal opportunity
Working for the Civil Service: The Civil Service Code applies. We recruit on merit by fair and open competition. If you feel the process breached recruitment principles you may raise a formal complaint in the following order: Transformative Business Services contact, MoJ Resourcing, Civil Service Commission. We are a Disability Confident employer and will make reasonable adjustments during recruitment and employment where possible.
Welsh language version and other notices have been retained as provided, where applicable.
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