Job Title: Sales Agent
Location: London (Stepney Green)
Salary: £26,938 - £28,609 per annum
Job Type: Permanent
We’re looking for motivated, customer‑driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast‑paced environment, and wants to build a long‑term career in insurance and financial services.
What You’ll Be Doing
* Daily engagement with customers to support new business, renewals, and policy enquiries
* Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
* Ensuring customer records and documentation are accurate
* Handling queries, payments, and policy changes confidently and professionally
* Working towards individual and team targets, contributing to branch success
* Representing the business positively in the community and during local outreach activity
* Supporting Branch Manager in daily branch operations
What We’re Looking For
We’re not just looking for experience; we’re looking for the right values.
* Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix
* Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
* Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
* Organised and accurate, able to follow regulations and processes while still using empathy and common senseComfortable questioning how things are done and suggesting practical improvements to make work simpler and better
* Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
* Motivated by clear goals, resilient under pressure and driven to improve your own performance over time
Experience in sales, customer service, insurance, or financial services is helpful but not essential. Full training and ongoing coaching will be provided.
What You’ll Get In Return
* Comprehensive training and structured onboarding
* Regular coaching and development to help you succeed and progress
* Clear performance expectations and achievable targets
* A supportive branch environment with strong teamwork
* Opportunities to develop multi‑skilled capability and progress your career
* The chance to work for a business that truly values doing the right thing for customers
Benefits
* 35 days’ holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Career development opportunities, including career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via an internal platform
* Hybrid working options to support work‑life balance and individual needs
* Recognition awards, social events, and more
Commitment to colleagues
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or extra support, we’ll work with you to make sure you can do your best work.
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