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Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Responsibilities
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shops performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and make sure our customers enjoy our products and services responsibly.
Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our Think 25 policy is always followed.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
* Be 18+ and have the right to work in the UK.
* Must be able to work evenings, weekends, and public holidays.
* Previous management experience in the betting or gambling industry.
* Ability to build credible relationships with colleagues and customers.
* Outstanding customer service skills and the ability to engage all customers.
* A passion for sports, betting and gaming is beneficial but not essential.
* An eagerness to learn, develop and flourish within the Betfred family.
Benefits
* Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
* Monthly pension contributions: helping you prepare for your future.
* Enhanced maternity & paternity pay: our Betfred family works to support yours.
* A long‑service recognition programme and life milestone rewards.
* A recognition scheme to earn and convert points to spend with over 700 retailers.
* A comprehensive financial wellbeing package including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
* Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What's next
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click Apply and we will be in touch once we’ve reviewed your application.
Equality, diversity, and inclusion (EDI)
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Sales and Business Development
Industry
Retail
Location
Sheerness, England, United Kingdom
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