Resolution Coordinator
Location: Haydock
Hours: 37.5 hours Monday to Friday
At Speedy, were proud to be the UKs leading hire provider, offering the widest range of tools, specialist equipment, plant and support services everything for every job. But what truly sets us apart is our people. We work together, support one another and put our customers at the heart of everything we do.
Were now looking for a friendly, proactive and customer-focused Resolution Coordinator to join our team in Haydock. If you enjoy helping customers, building relationships and solving problems with a smile, this could be the perfect opportunity for you.
About the Role
As a Dispute Resolution Coordinator, youll take ownership of customer queries from start to finish, working closely with colleagues across the Speedy network to ensure each case is handled efficiently, professionally and with excellent service.
Your day will include:
1. Communicating with customers via phone and email, building strong rapport and trust.
2. Taking full ownership of customer disputes and seeing them through to resolution.
3. Collaborating with internal teams to gather information and ensure seamless service.
4. Using your initiative and problem-solving skills to make confident decisions.
5. Identifying op...