We are working closely alongside a local authority in Elmbridge t o assist with the appointment of a Customer Operations Adviser on a 3 - months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £16.06- £21.00 per hour Summary: As a Customer Operations Adviser, you are the primary point of contact for the residents of Elmbridge. You play a pivotal role in maintaining the council's reputation by delivering high-quality, empathetic, and efficient service across all communication channels. The focus of this role is achieving "first-point-of-contact" resolution, handling both straightforward administrative tasks and complex financial processes, and providing dedicated support to vulnerable members of the community. Responsibilities Provide high-quality service in line with the Council's standards, taking full ownership of enquiries to resolve them at the first point of contact. Communicate with residents, partners, and internal departments in a constructive, professional, and positive manner. Assist in achieving collection rate targets to maximise council income through strict adherence to relevant regulations. Provide active feedback to management to assist in the continuous improvement of systems and service delivery. Qualifications: Education to GCSE Level (including English and Maths), O Level, or equivalent. Essentials: Proven experience in a telephone-based customer service role within a fast-paced environment. Sound financial knowledge and experience, ideally within a local government or regulated context. A clear understanding of the Data Protection Act and the importance of maintaining confidentiality regarding sensitive personal data. Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K This role requires a Basic DBS Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. OR100626