Job Description
Software Deployment Engineer
Warrington/Remote
£40-£45K
A Software deployment engineer is required for our security client. The successful candidates will be responsible for the understanding of customer problems, problem solving, testing, configuration, deployment and optimisation of Software products to meet customer current and future requirements.
The position will also be responsible for collaborating with customers to understand their needs and designing efficient, cost-effective software solutions.
This customer-facing role combines strong technical expertise with relationship management, and a deep understanding of customer operational challenges.
Technical Skills/Experience
Strong background in software configuration and system optimisation.
Experience with fraud detection, risk management, security analytics or CCTV platforms.
Proficiency in troubleshooting complex technical systems including the ability to read and interpret software logs.
Ability to research and propose alternative solutions, involving external products or leveraging general AI tools (e.g., ChatGPT, Gemini).
Has practical experience in technical services, system configuration, or related field.
Proven experience in customer-facing technical roles with a focus on problem-solving and/or technical sales support.
Track record of successful client relationship management.
Problem-solving and communication skills.
Excellent communication skills for both technical and non-technical audiences.
Strong analytical and problem-solving capabilities.
Ability to work independently and manage multiple customer projects.
Detail-oriented approach to system configuration and optimisation.
Adaptability to evolving technology and customer requirements.
Strong ability to understand complex customer issues and translate them into practical software configurations.
Desirable
Familiarity with database search criteria; an understanding of reading basic SQL or using SQL to build search queries and modifying existing simple queries.
Experience with training development and delivery.
Technical degree preferred but not essential, practical experience and problem-solving skills are prioritized over specific degrees.
Experience in enterprise-level application deployment.
Background in retail loss prevention, security systems, or fraud detection preferred.
Key Responsibilities
Configure and deploy software tailored to customer needs.
Optimise system performance and troubleshoot technical issues.
Collaborate with clients to understand operational challenges and design effective solutions.
Deliver training and create e-learning modules for end-users.
Maintain strong relationships with stakeholders and provide ongoing support.