Job vacancy - Customer Experience Executive
Position: Customer Experience Executive
Reference: AMacs1707
Location: Wigan
Salary: Dependent on experience
Customer Experience Executive
This is a market-leading company in the commercial catering sector, currently seeking a Customer Experience Executive to join their Internal Sales team. This is a key front-line role focused on delivering exceptional service to customers, dealers, and internal teams.
You'll be the first point of contact for incoming enquiries via phone, email, and live chat, while also supporting sales processes by accurately processing orders and maintaining strong relationships across the business.
This is a great opportunity for someone with customer service experience in a fast-paced environment who enjoys building relationships, problem-solving, and being part of a collaborative and supportive team.
Key Responsibilities
1. Act as first-line support for customer enquiries via phone, email & live chat
2. Deliver high-quality service and resolve queries efficiently
3. Accurately process orders using internal systems
4. Collaborate with dealers, end-users, and internal departments
5. Support sales initiatives and reporting (e.g. nil/low spend accounts)
6. Provide admin support including documentation and filing
7. Monitor and improve customer service processes
8. Assist with product knowledge updates and training
Key Skills & Experience
9. Customer service experience in a B2B busy sales or support environment
10. Confident communicator with excellent phone and email manner
11. Strong organisational and time-management skills
12. Comfortable using Microsoft Office, especially Excel and Word
13. Proactive, solution-focused, and able to work both independently and in a team
14. Knowledge of the commercial catering or hospitality industry is a plus (not essential)
ACS are recruiting for a Customer Experience Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive submit your CV including an outline of your experience as a Customer Experience Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executiverole you desire.
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