Job Overview An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our AMD Service. The post is based in Wrexham Hospital and will provide effective and efficient running of the AMD Pathway by way of processing referrals into the service in a timely manner, being first point of contact to patients and providing the AMD team with general administrative support. The role involves being an integral member of the Admin Team working under direction from the Pathway co-ordinator and Ophthalmology Speciality Manager and requires co-ordinating and administering the pathway and processing patient correspondence. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job Main duties include: Help and support all members of the team by having a flexible approach to both workload and working pattern through management of own workload and providing advice and mentoring of new members of staff. Process referrals forms to ensure patients are put on the AMD waiting list using the hospital computer system (WPAS). Check patient demographic on receipt of referral ensuring patient fulfils the criteria for the AMD service. Inform Line Manager of any anticipated problems related to patients being seen and treated within their agreed waiting time. Arrange, book and contact patients to fill clinics working to patient booking rules. Maintain a database to monitor patient progress with the AMD Service, recording of referral information and relevant patient feedback information. To ensure appropriate scheduling of clinics and appointments are made within a specific timescale alerting Pathway Coordinator and Speciality Manager of any lack of capacity and seek advice for a solution. Typing of clinic letters using EPRO system. Print confirmation of appointment letters and dispatch to patients. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria Educated to NVQ level 3 or equivalent NHS experience. Typing RSA Stage III or equivalent qualification/experience OCR Stage 3 and Word processing or equivalent qualification/experience Knowledge/Experience of Medical Word Processing and Medical Terminology Good general education to include English and Maths Desirable criteria AMSPAR Medical Secretarial Qualification NVQ in administration ECDL Experience Essential criteria Proven Administration/Secretarial Experience Computer literate and experience in using Office, Word and Excel Experience of working as part of a team Touch typing & Audio typing with high level of accuracy Knowledge of Minute taking Previous experience in a health care environment Desirable criteria Experience of working in NHS setting (Primary/Secondary Care) Knowledge Essential Criteria Excellent IT skills Organisation – ability to manage diaries, set up filing systems, work to deadlines and prioritise work load. Able to use electronic information systems. Good communication and interpersonal skills over the telephone, in person and by letter. Ability to prioritise and organise workload effectively. Excellent verbal and nonverbal communication skills Ability to concentrate and focus on tasks with frequent interruptions Ensure all filing is undertaken in a timely manner and accurately Proven working knowledge of RTT and waiting list management within the NHS Booking of patient appointments Desirable criteria Clinical governance Working knowledge of WPAS Personal Qualities Essential Criteria Flexible to working hours dependent on the service needs. Enthusiastic and motivated. Able to use own initiative Ability to cope under pressure Desirable criteria Working to relevant remit Other Relevant Requirements Essential criteria Complete Mandatory Training and attend training sessions pertinent to the post i.e. Myrddin, Welsh Demographic Service, Welsh Clinical Portal, Referral to treatment etc Desirable criteria Ability to speak Welsh is desirable