Receptionist - Probation Service (NPS) ?? Shepherd's Bush, London (W12 9AX) ?? £14.75 per hour (experienced) | £12.86 per hour (no experience) ?? Booking Number: 426042 ?? Full-time | Office-based ?? Contract until 19/10/2026 (potential to extend) About the Role We're looking for a professional and reliable Receptionist to join the Probation Service within HMPPS. This is a key front-facing role where you'll act as the first point of contact for visitors, service users, and staff while supporting a busy administrative function. You'll be working across areas including Hammersmith, Fulham, Kensington, Chelsea, and Westminster, helping ensure smooth day-to-day operations in a fast-paced and important public service environment. Key Responsibilities Welcome visitors and people on probation, managing sign-ins, passes, and enquiries Handle incoming calls, emails, and general reception duties Provide admin support including data entry, document production, and file management Manage building logistics such as mail, deliveries, room bookings, and supplies Support health & safety processes (fire alarms, evacuations, incident logging) Monitor building security (including CCTV where required) Assist with sensitive data handling and maintain strict confidentiality Support operational teams with administrative tasks when needed What We're Looking For ? Strong communication skills (written and verbal) ? Good IT skills, including Microsoft Office ? Ability to stay calm and professional in high-pressure situations ? Organised, proactive, and able to multitask ? Awareness of confidentiality and safeguarding responsibilities Desirable Experience Experience in customer service or reception roles Experience working in high-pressure environments Background in criminal justice or similar sectors Requirements GCSEs (or equivalent) including Maths & English, or relevant experience Willingness to complete security vetting (approx. 6 weeks) Commitment to equality, diversity, and professional conduct Additional Information May include occasional evening/weekend shifts depending on business needs Opportunity to gain valuable public sector experience Training provided where required Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.