Join our expert team as a Field Service Engineer in the Dorchester / Weymouth Area! We specialize in bespoke parking solutions, delivering quality, reliability, and efficiency. This hands-on role involves installation, maintenance, and repair, ensuring top-tier service for our clients. If you have technical expertise, problem-solving skills, and a passion for engineering, we want to hear from you! Competitive salary and great career opportunities are available.
Overall Description
To provide a reactive repair and maintenance service to customer sites.
Main Duties
* Respond to and resolve service calls allocated by the Metric Group service management software or staff, in an effective and quality manner.
* Provide support outside normal working hours, occasionally at short notice.
* Maintain a high level of customer satisfaction.
* Perform preventative maintenance in the most economical manner.
* Record all service activity fully and correctly within the Service Management application.
* Maintain stock levels and report accurately.
* Advise line management of any issues that could affect customer satisfaction.
* Ensure the security of customer machine keys used during work.
* Maintain and present assigned company vehicle.
* Promote a positive, professional image of Metric Group Limited.
* Wear a company uniform (smart casual dress code).
* Perform other service-related duties as required by management.
Person Specification
Essential
* Willing to work outdoors in all weather conditions.
* Numerate and literate, with good English skills.
* Ability to work to deadlines and follow procedures.
* Methodical with attention to detail.
* Team player, able to interact professionally with colleagues, managers, and customers.
* Level-headed, capable of handling members of the public.
* UK Driving License.
* Be a company advocate.
Desirable
* Qualification and/or experience in repairing electronic/electromechanical equipment.
* Previous experience working in a field environment.
Employee Benefits
* 25 days annual leave plus bank holidays, plus your birthday off.
* Access to discounts at various stores and online retailers.
* OnDemand GP service for employees and their families.
* Cycle to work scheme.
* Free counselling sessions and mental health support.
Health & Safety Statement
* Employees are responsible for their own health and safety, and that of others.
* Metric Group Ltd is an equal opportunities employer, promoting diversity and inclusion.
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