**Please note this Vacancy will be closed early once reached a certain number of applicants. Previous applicants need not apply**
An exciting opportunity has arisen to be part of our busy and dynamic ICT team in the role of a Support Technician.
This team supports many aspects of Trust clinical and non-clinical systems & hardware within North Tees & Hartlepool NHS Foundation Trust.
This role is a full time post working 37.5 hours per week, as well as participating in an out of hours on call rota
The ideal candidate would have a good knowledge across a broad range of ICT Applications and operating systems including, but not limited to, Microsoft Windows, Active Directory, PDQ, SCCM, RDP, DameWare
NB:
In regards to base, North Tees or Hartlepool site is negotiable
Main duties of the job
With over 5000 users, 3000 desktops, 700 networked printers, and 150 applications spread over circa 40 geographic locations within Tees and Durham Valley, applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person.
You will assist with all aspects of the day to day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust.
Working closely with the ICT Focus Groups, staff you should understand the key role of team working and its part in delivering successful customer service.
Knowledge/experience of supporting existing NHS information systems on a range of platforms will be an advantage.
Applicants will require a Full UK driving license.
About us
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and "Together we are North Tees & Hartlepool"
Job responsibilities
To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.
To carry out the installation, support and maintenance of ICT provided devices, their associated software applications and their peripheral equipment
To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer.
Person Specification
Experience
* Competent in Microsoft Windows Operating Systems
* Knowledge of Clinical Support specialities such as Pharmacy, Pathology and Radiology
Experience
* Remote deployment & support of applications
* SCCM
* PDQ
Qualifications
* Educated to A-Level level or Qualified in an ICT related subject
* Educated to HNC in an ICT related subject
Experience
* Intermediate working knowledge of at least one major ICT infrastructure directory service systems, e.g. Active Directory
* Experience of Imprivata
Experience
* Practical experience of work in an ICT Support environment
* NHS experience of work in an ICT Support environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
University Hospital of North Tees (or Hartlepool)
£29,970 to £36,483 a yearpro rata, per annum
Contract
Permanent
Working pattern
Full-time
Reference number
345-ICT7062810-A
Job locations
University Hospital of North Tees (or Hartlepool)
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