Job Objectives and Responsibilities
* To ensure all patrols of the team are completed and recorded, with regular spot checks to be completed.
* To assist the Security Team to respond to incidents and be aware of all procedures required within incidents, using appropriate Code and Phonetic Communication.
* Ensure all officers are competent and confident on lockdown procedures.
* Ensure you are aware of roles and responsibilities with Critical Incident Management Training.
* To have complete understanding of Emergency procedures and the various roles that is required.
* To ensure that your team's knowledge is upheld by personally conducting regular refresher training and doing spot checks.
* Challenge any suspicious behavior in a non-physical manner.
* To monitor access and egress of personnel and respond to breaches.
* To ensure the delivery of a professional security service focused on the experience of colleagues and guests at Lloyds of London at all times.
* To ensure your team all are wearing correct uniform, including earpieces, while on post.
* To ensure Radio Checks are undertaken within the period requested by the Control Centre.
* To ensure that all problems or incidents, which occur during the course of your duties, are reported promptly to the Security Control Room (SCR.
* To take lead in any incident situation and direct the team to ensure the incident is managed seamlessly in collaboration with the Control room team.
* To ensure all Security Services Team Members are fully conversant with the standard operating and emergency procedures, ensuring an appropriate and professionally managed response to any situation that arises.
* To ensure integrity of the security systems is maintained as directed by the Control Room.
* To log any faults of equipment encountered while on duty, i.e. Radios, etc.
* To immediately report all potentially suspicious packages, vehicles and characters within your patrols to SCR and be advised about unattended valuables and actions to be taken.
* Any other duties deemed to be appropriate or necessary to the post.
* Conducts monthly one-to-one with your team.
* Ensure that all staff have Return to Work interviews when returning from a period of sickness.
* Support the delivery of staff rostering to ensure smooth running of service delivery.
* Supervise new staff training in line with site and company requirements, documented and signed for.
* Pro-actively check team compliance in accordance with the Assignment Instructions and Risk Assessments.
* To request any additional training you have identified your team member need, both as a team and as individuals.
* Brief your team during any handover and if any additional information is received during a shift.
* Liaise with reception and event staff to make sure our team is up to date with any new information.
* To proactively observe and manage the Security Services Team Members' service delivery within the reception area.
* To develop, practice and promote good internal relations in order to identify and build opportunities to improve relationships across service providers.
* To develop and mentor your team members.
* Carry out any "Reasonable Request" made by Managers or Lloyd's Management.
Personal Specifications
* A valid SIA License
* Knowledge of HR issues (investigations, grievances, disciplines etc)
* Excellent written and verbal communication skills.
* Leadership skills
* Organise and manage workloads
* Flexibility and adaptability to change(s)
* Set standards
* Enforce Mitie Diversity & Inclusion strategy
* Computer Literate
Shift
Monday - Friday: 0700-1700
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