Job Description
Mortgage Administrator
Hemel Hempstead
We are pleased to be working with a successful and growing firm of mortgage brokers. They have a fantastic reputation giving first class mortgage and protection advice to a range of clients from professional sports people, high net worth city professionals, buy-to-let-landlords, first time buyers and many more is looking for a Mortgage Administrator to be part of their exciting journey.
The business would like somebody to be a proactive Mortgage Administrator to support the business with making the client journey as smooth as possible.
Key Responsibilities:
* Application Processing: Handle mortgage applications from initial submission to completion.
* Client Support: Liaise with clients, lenders, solicitors, and estate agents to provide updates and request necessary documentation.
* Document Management: Verify and organise client documents, ensuring all required paperwork is completed and stored securely.
* Compliance & Regulation: Ensure you adhere to internal compliance procedures.
* Communication: Provide excellent customer service, responding to enquiries promptly and professionally.
* Administrative Support: Assist mortgage advisors with appointment scheduling, data entry, and general administrative tasks.
* System Management: Maintain and update CRM systems and databases with accurate client information.
* The role will be to support two well-established Advisers and a newly qualified adviser
Skills, Knowledge, Qualifications and Experience:
* Experience within the mortgage, ideally working for an intermediary
* Outstanding customer service, communication and administrative skills
* The ability to respect confidential information
* A friendly, approachable attitude
* High attention to detail
* Pro-active attitude
* A good level of IT skills
* The ability to become fully CeMAP qualified (funded by our client)
Additional Information:
* The role is 100% office based, in modern, well equipped offices
* Parking on site
* Interview process: 1st interview via video, 2nd interview face to face