Surrey and borders is looking someone who will provideprofessional, efficient and responsive administrative support within our multi-disciplinary service and with internal and external stakeholders.,
* Manage referral, appointment, and discharge processes using electronic calendar and tracking systems to meet performance standards and commissioned targets.
* Act as the first point of contact, delivering a professional and confidential front-line service to service users, carers, professionals, and partner organisations.
* Oversee team email inboxes and social media communication channels, ensuring timely responses within agreed timescales.
* Maintain accurate data entry and reporting, including use of SystmOne and submission of statutory and performance reports.
* Provide comprehensive administrative support to meetings, projects, and service delivery plans.
* Deliver high-quality customer service while maintaining confidentiality and data integrity.
* Supervise, train, and support junior administrative staff.
* Produce accurate correspondence and documentation in line with organisational standards.
Working for our organization
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
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