Overview
At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.
As Meeting & Events Operations Supervisor
We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
Qualifications
* Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
* Great communication skills so you can chat to our guests and of course the team
* Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
* The ability to recognise what our customers want and need and be able to provide it
* Good people skills – to work well in a team - we want work to be fun for all of our employees
* Have a genuine interest in providing hospitality to our customers
* Confidence with systems and taking payments
* To be able to work well under pressure at times and multi task in a fast paced environment
* Ensure prompt resolution of customer complaints
The job
* To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
* To be familiar with the day’s business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
* To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
* To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
* To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
* Training and motivating team members
* Ensuring all cash, charge, float, and till procedures are carried out correctly
Why come and work for us
– to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Benefits
* Varied and interesting work - no day is the same at Leonardo Hotels
* Flexible working hours - shift working with no split shifts for a better work-life balance
* Friendly colleagues and a positive work environment
* Birthday cards every year
* Opportunity to work for a well-respected brand where people development is at the heart of our culture
* Locations across the UK and Ireland with relocation support
* A smart uniform
* Meals on duty
* Monthly engagement activities
* Annual Charity Event Day
* Extensive training courses
* Employee of the month with bonus
* Leo Points – earn points and redeem for gifts
* Discounted hotel stays for you and reduced rates for friends and family
* Holiday entitlement 28 days including bank holidays, increasing with service to a maximum of 33 days
* Pension scheme, life assurance, wellbeing support, and wedding leave
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