Job summary
* To effectively triage incoming calls from our clinical wards and departments with initial first line suggested fixes in collaboration with our qualified engineers if/when required. To log each call onto our database system known as F2 before a dispatch of any engineers in particular if this call is off site.
* To co-ordinate contractors to site and monitor and report on their contractual commitment's to DCH with timely importing of their service reports onto our database to aid in KPI reporting for the department.
* To be first point of contact for our staff/visitor's coming into our department and advising them of best course of action prior to engineering involvement.
* To have a can do attitude and wiliness to learn is paramount in this role in aiding to continually serve our patients. To fully participate in Appraisal's and Continual Professional Development - C.P.D.
Please be aware that this role is not currently eligible for visa sponsorship. Applicants should be aware of the requirement to independently obtain ongoing right to work in the UK beyond the expiry of any temporary or time-limited permissions. Evidence of this will need to be shared with the HR Team to ensure our records remain up to date.
Main duties of the job
The post holder will support the day to day operations of an efficient, effective and comprehensive Clinical Engineering Department at Dorset County Hospital NHS Foundation Trust. The post is primarily to support the equipment management processes within the department by providing a full range of technical administrative/first line support to it operations. This primarily includes support to the function of the medical equipment management system (F2) to ensure it provides the Trust with the assurance it requires on its management of medical devices e.g. accurate database maintenance, data collection/input, the generation of KPI and compliance reports The post also supports other areas of departmental activity (some of a minor technical nature for which training will be provided in house and via attending supplier training and/or any other training as deemed necessary by the Engineering Manager) that assist and contribute to the management of medical equipment within the Trust.
About us
This post is part of the Clinical Engineering service that Dorset County Hospital NHS Foundation Trust may transfer to an NHS 'wholly owned subsidiary'; the proposed date of transfer is in October 2025. This is an exciting opportunity to join a developing, expanding, organisation with a strong commitment to NHS values and putting patients first. The NHS wholly owned subsidiary will continue to offer NHS Agenda for Change Terms and Conditions to current employees who transfer in October as well as to new employees recruited after that date.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We look forward to receiving your application.
Details Date posted
15 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
405-25-AC320CESW-A
Job locations
Dorset County Hospital
Williams Avenue
Dorchester
DT12JY
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification Education, Qualifications & Training Essential
* Good level of general education to GCSE standard or equivalent
* NVQ 3 level in a relevant subject (e.g. business administration) or equivalent
* European Computer Driving Licence (ECDL) or equally demonstrable equivalence
Knowledge & Experience Essential
* Experience in a senior secretarial or administrative position providing service/project/programme support
* Experience of working with databases, asset management systems or computer systems in a commercial or healthcare environment
* Experience of a customer-facing or service/technical support role
* Experience working within a team and with staff at all levels
Skills & Abilities Essential
* Excellent communication skills both written and verbal.
* Excellent organisational skills.
* Confident nature with a proactive and constructive approach
* Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages e.g. Microsoft software, the internet and databases
* Ability to use initiative and work as part of a team
* Ability to prioritise own workload, work to tight timescales, respond quickly/flexibly and deal with interruptions to meet deadlines
* Ability to work without direct supervision within broad procedural guidelines. Dotted line reporting to senior engineers
* Ability to develop systems to promote efficient and effective working within the team and to continually learn
* Accuracy with numbers to record statistics and format information
Person Specification Education, Qualifications & Training Essential
* Good level of general education to GCSE standard or equivalent
* NVQ 3 level in a relevant subject (e.g. business administration) or equivalent
* European Computer Driving Licence (ECDL) or equally demonstrable equivalence
Knowledge & Experience Essential
* Experience in a senior secretarial or administrative position providing service/project/programme support
* Experience of working with databases, asset management systems or computer systems in a commercial or healthcare environment
* Experience of a customer-facing or service/technical support role
* Experience working within a team and with staff at all levels
Skills & Abilities Essential
* Excellent communication skills both written and verbal.
* Excellent organisational skills.
* Confident nature with a proactive and constructive approach
* Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages e.g. Microsoft software, the internet and databases
* Ability to use initiative and work as part of a team
* Ability to prioritise own workload, work to tight timescales, respond quickly/flexibly and deal with interruptions to meet deadlines
* Ability to work without direct supervision within broad procedural guidelines. Dotted line reporting to senior engineers
* Ability to develop systems to promote efficient and effective working within the team and to continually learn
* Accuracy with numbers to record statistics and format information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT12JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
Employer details Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT12JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
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