Travel Reservations Support Consultant
Base Salary to £33,000 + Bonus and Great Benefits
Hybrid - Surrey
Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide.
They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East.
Our client has experienced a record year for revenue, growth and bookings, hence the expansion their reservations and sales team.
They are now seeking a Travel Reservations Support Consultant role to join the team.
This is a key role with a focus on administration, client relations and sales.
Candidates must have previous travel experience gained with admin, customer services or reservations roles.
This role is offered on a hybrid basis with the office based in Surrey.
Travel Reservations Support Consultant Duties and Responsibilities Include:
Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole.
Follow-up with adding flights to bookings out of date range.
Manage booking and flight date moves, cancellations and refunds where required.
Ensure client preferences, interests, details etc are up to date on client records.
Create and send pre-departure documentation emails to agents and guests.
Develop personal relationships with clients and suppliers.
Call out to guests on their return home, both for service and customer retention.
Maximise take-up of Future Cruise Benefit sales through these calls.
Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
Travel Reservations Support Consultant Duties and Responsibilities Include:
Previous experience within the travel industry in an administration, customer services or reservations role is required
Excellent prioritisation and organisational skills.
A willingness to develop and improve all the above skills.
Ability to work under pressure with a focus on attention to detail
Travel Reservations Support Consultant Salary and Benefits:
Base Salary to £33,000 + up to 10% bonus
A complimentary 7 day cruise per year for you and a friend, partner, family member
23 Days Holidays + 8 bank holidays
Educationals and ship visits
Travel discounts
Hybrid working
Pension
For a full confidential discussion on this Travel Reservations Support Consultant role, please apply and a member of the team will be in contact to discuss your application