Job Description Responsible To: F&B Supervisor / Assistant Manager Purpose of the Role To deliver a five-star, professional food and beverage service to guests, ensuring every interaction exceeds expectations and creates memorable experiences. The role supports the smooth, efficient, and faultless operation of food and beverage service across the resort. [restaurantescription | Word], [asssistantescription | Word] Key Responsibilities Guest Experience & Service Provide friendly, professional, and attentive service at all times Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service Anticipate guest needs and deliver a “1” service experience Communicate confidently with guests to ensure expectations are exceeded Handle guest requests and feedback promptly and professionally Service Delivery Prepare and maintain restaurant and service areas to 5★ standards Assist with hosting, seating, and serving guests Support smooth coordination between kitchen and front of house Ensure cleanliness, presentation, and organisation of all service areas Assist with polishing, cleaning, and resetting for service Team Support Work collaboratively with the F&B team to maintain a positive and productive environment Support colleagues during busy service periods Communicate effectively with kitchen and other departments Productivity & Organisation Assist with stock control, restocking, and equipment organisation Ensure all service duties are completed efficiently and on time Follow SOPs and contribute ideas for continuous improvement Health & Safety Follow all food hygiene, allergen, and licensing regulations Maintain a safe working environment at all times Report hazards or issues using “see it, sort it, fix it” approach Sustainability Work in line with The Torridon’s sustainability policies Minimise waste and support environmentally responsible practices