Customer Care Advisor - ASAP
Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary - £30,000
Start date – ASAP
Working Hours – Monday to Friday – 9am – 6pm – No Weekends
Why Join Us?
Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You’ll Do:
• Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
• Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
• Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
• Ensure Compliance: Follow compliance processes to maintain service integrity.
• Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
Key Responsibilities:
• Provide outstanding customer service on a day-to-day basis.
• Monitor and ensure SLAs are met for all customers.
• Develop and maintain effective communication channels with all departments.
• Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We’re Looking For:
• Customer Focused Individuals
• Resilience
• Attention to Detail: Meticulous in all tasks.
• Enthusiasm to Learn: Keen for continual development.
• Flexibility: Adaptable to undertake specific projects as required.
• Brand Advocacy: Promote companies culture and values.
Who You’ll Work With:
• External: Contractors, Customers, Agencies, Clients.
• Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
• Flexible approach to work.
• Desire to learn new skills and progress within the company.
• Inspire colleagues by setting a great example.
Ready to Make a Difference?
Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!
Apply Today!