Infrastructure Support Engineer (Previous Relevant Experience Required), Sheffield, South Yorkshire
Client: Telent
Location: Sheffield, South Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to making an impact. Be part of a high-performing team managing complex, critical infrastructure to ensure connectivity and protection 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, respond according to KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support teams and service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills and ability to liaise at all levels.
* Proficiency with Microsoft Office.
What we offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and learning. We foster an inclusive culture that values diversity and individual authenticity.
Additional benefits:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn more about Telent:
Watch our Telent Video!
We are committed to diversity and inclusion, aiming for a workforce that reflects the communities we serve, where everyone can thrive and be themselves.
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