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If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano, and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.
GENERAL FUNCTION
The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager. Represents For Eyes as an expert destination for vision needs within the community & delivers key performance metrics. Leads the team to deliver great guest service with an objective of a long-lasting relationship.
MAJOR DUTIES & RESPONSIBILITIES
* Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
* Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
* Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
* Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
* Partners with store manager to lead a team through strong knowledge & skills.
* Provides training & guidance to team members.
* Delivers clear & constructive feedback in a timely manner.
* Informs store manager of any situation that may require development or disciplinary action of others.
* Supports recruiting, helps select high-caliber team & creates a talent pipeline.
* Follows guidelines to staff the store effectively.
* Shows pride in store appearance & executes visual directives.
* Maintains positive working relationships with doctors.
* Ensures team compliance with Company policies & procedures; meets or exceeds all goals.
* Anticipates problems before they occur; explores underlying reasons and root causes; strives for long-term solutions.
* Performs administrative duties.
* Maintains a safe working environment for all.
* Works a flexible schedule, including nights & weekends.
BASIC QUALIFICATIONS
* High School graduate or equivalent
* 1+ year management/supervisory experience with direct reports
* Knowledge of retail operations, processes & policies
* Strong basic math skills
* Familiarity with cash registers, computers & calculators
* Proficiency in English for all written & oral communication
* Strong communication & listening skills
* High-level selling skills
* Proven problem-solving ability
PREFERRED QUALIFICATIONS
* College degree or equivalent
* Experience in retail & customer service leadership
* Knowledge of basic optics
* Knowledge of current store merchandise
* State licensure (if applicable) &/or ABO Certification in non-licensed states
* Brand Final Inspector Certification
* Brand Quality, Fitting & Adjusting Program
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.
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