Role: 2nd Line IT Support Engineer (M365)
Location: Cambridgeshire – Hybrid (2/3days from home)
Salary: up to £34,000 + bonus
We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond.
This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT.
Key Responsibilities but not limited to:
Provide end-user support for Microsoft 365-based systems as part of the helpdesk team.
Analyse technical problems and provide effective diagnosis and solutions.
Support Microsoft Windows 11 environments.
Communicate clearly and effectively with users via telephone and email.
Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements:
Minimum of 2 years’ experience in first, second or third-line support within an MSP or other high-paced helpdesk environment.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills.
Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune.
Clean driving licence. Additional Information:
Most team members work approximately 2–3 days from home per week.
Occasional early shifts (6:30–15:30) or late shifts (12:00–21:00) may be required.
Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits:
Profit share and annual performance bonuses (typically 10–15% of base salary annually).
20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme.
Flexible hybrid working, typically up to three days per week working from home.
12 paid training days per year on a certified Microsoft syllabus.
Free unlimited electric vehicle charging
Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information.
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK.
Keywords: Intune, 365, Desktop, Helpdesk, 2nd line
INDEEDCOMM