Field Service Engineer (Chelmsford)
We’re looking for a Field Service Engineer in Chelmsford to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector that is helping 100,000’s of people every day to live healthier lives.
This role does not require specific industry experience as full training will be provided. You must have experience working in a field service (or similar) role and possess excellent customer service skills. Progression opportunities will also be available due to company growth.
The Role – As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game‑changing water systems, making installations a breeze and providing top‑notch maintenance on every interaction. This includes:
* Covering your allocated region and assisting others in your team if needed.
* High completion rates for all jobs, either installing or repairing systems for customers.
* Carrying out repairs.
* Identifying and fixing issues the first time to avoid return visits.
* Providing an awesome customer experience from the first call until leaving their property.
* Installing products in customers’ homes.
* Ensuring all work is completed to the highest standards, error‑free and leaving homes clean & tidy.
* Setting up and demonstrating the product for the customer, ensuring they enjoy all the amazing features.
* Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
* Going out of your way to drive positive reviews and customer recommendations.
* Following all Standard Operating Procedures and defined processes, accurately recording information in the systems.
* Recording all stock consumption accurately to ensure your van stock aligns to system counts.
* Completing all stock takes accurately and on time.
About You
Candidates will need a winning smile and an engaging personality, and:
* History of being a star in previous field service or delivery role.
* Problem‑solving skills that make challenges disappear.
* Tackle basic plumbing tasks with ease – we’ll provide full training.
* A track record of being as reliable as their products.
* First‑class communication and people skills.
* Ability to work independently and juggle priorities.
* A valid driver’s licence and a squeaky‑clean driving record.
* Must live within 20 minutes of Chelmsford with a CM postcode.
Salary & Perks
Salary: £29,000 - £32,000 depending on experience, with a total on‑target earnings (OTE) of £34,500 - £37,500 from multiple monthly incentives and bonuses. This is based on a 37.5 hour working week with regular overtime available.
The company also offers:
* Progression opportunities as the company continues to expand.
* Monthly team and individual incentives to boost earnings.
* Trustpilot review incentives and internal rewards.
* Personal use of company van.
* Travel expenses paid by the company.
* Work uniform provided.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected characteristic.
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