Overview
Customer Support Administrator at Intertek — location: West Thurrock, England, United Kingdom. As the Customer Support Administrator, you will be highly organised with strong multitasking skills and a focus on accuracy and quality. You will have excellent communication skills and the ability to support colleagues, stakeholders and clients professionally. You will also be IT literate, adaptable and able to work to deadlines in a fast-paced setting.
Responsibilities
* As the Customer Support Administrator, you will be highly organised with strong multitasking skills and a focus on accuracy and quality. You will have excellent communication skills and the ability to support colleagues, stakeholders and clients professionally. You will also be IT literate, adaptable and able to work to deadlines in a fast-paced setting.
* Generate and distribute invoices in Phoenix from completed job files
* Ensure job files are complete and maintain the client-specific requirements log sheets
* Organise and allocate work carried out on behalf of other Intertek sites
* Approve and allocate expenditure to correct cost centres
* Maintain archive systems for job files, raw data, subcontracted work and service agreements
* Assist in generating final reports before approval
* Maintain stocks of office consumables and support KPI achievement
* Provide reception cover as required
* Report all accidents, incidents and near misses, and actively support HSE policies
* Participate in safety tours and toolbox talks
* Carry out responsibilities in line with Intertek’s Quality Policy, Business Ethics, Vision and Strategy
Qualifications
* A-levels in a related subject (minimum qualification)
* Strong organisational and multitasking skills
* In-depth knowledge of Word, Excel, PowerPoint, intranet and database systems
* Commitment to accuracy and quality while meeting deadlines
* Ability to act professionally and effectively, demonstrating company values
* Previous administration or invoicing experience would be advantageous
About the opportunity
As the Customer Support Administrator, you will support the Customer Support team and the Laboratories Manager by generating invoices, maintaining job files, and ensuring all records and reporting are managed effectively. This role also includes supporting operational and quality processes, covering reception when required, and ensuring compliance with company policies, health and safety standards, and environmental procedures.
What we offer
* Competitive salary and benefits package
* Development and career opportunities around the globe
* A highly motivated team and dynamic working environment
* Full training on the company and customer systems and processes
We are an Equal Opportunity Employer that does not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Administrative, Customer Service, and Quality Assurance
* Industries: International Trade and Development, Operations Consulting, and Business Consulting and Services
* Location: West Thurrock, England, United Kingdom
* Salary: £20,000-£30,000 per year
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