Closing Date: 28/01/26
Location: Amsterdam, London or Sunderland - Hybrid- 3 days a week from your local office & 2 days working from home
Ready for a challenge?
We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Join our Customer Service (CS) department as a Senior Global PMO & Change Manager In this pivotal role, you will lead the strategy for global change, driving excellence across Product, Tech, and Operations teams. By living our values to lead, deliver, and care, you’ll foster a collaborative environment that optimises our delivery frameworks and ensures we remain world-class as we scale.
These are some of the key components to the position:
* Lead the global change strategy, aligning all initiatives with strategic priorities to maximise business impact.
* Establish robust portfolio governance and intake processes to ensure structured decision-making and resource management.
* Drive the seamless implementation of technology and operational changes through clear strategic delivery roadmaps.
* Build influential relationships with senior stakeholders, ensuring transparent communication and alignment across leadership.
* Oversee performance tracking and benefit realisation, providing clear visibility of progress and value to the business.
* Proactively manage risks and dependencies to keep complex programmes on track while driving excellence.
* Cultivate a high-performing global team, encouraging a culture of accountability and helping one another succeed.
What will you bring to the team?
* Proven ability to deliver complex programmes and change initiatives within fast-paced digital environments.
* Expertise in portfolio governance, including budget management, Key Performance Indicator (KPI) tracking, and risk compliance.
* Exceptional communication skills with the ability to influence board-level executives and diverse global teams.
* Strategic thinking with a focus on aiming higher to drive excellence and measurable operational efficiencies.
* Proficiency in Agile and Waterfall frameworks, using tools like JIRA and Miro to collaborate with tech teams.
* A problem-solving mindset and the ability to act responsibly while making a lasting impact.
* Commitment to achieving goals while developing an understanding of our internal and external partners.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging