IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi‑channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It partners with major sports rights holders and sponsors worldwide, providing growth and exposure to a broad fan base.
Key Responsibilities and Accountabilities
* Facilitate the smooth running and high quality of service for all live operations through the technical facilities.
* Own and supervise Live Operations.
* Supervise MCR and transmission operators at the point of presence.
* Serve as day‑to‑day point of reference for the client.
* Ensure correct staffing levels in line with live event needs.
* Work closely with the Lead Engineer to ensure the smooth running of live operations.
* Liaise with the Delivery Operations Supervisor to support clients pre‑, during and post‑events.
* Ensure client operations and technical facilities meet client requirements and expectations.
* Highlight potential issues and offer solutions to deliver required services.
* Keep all interested parties informed of issues and suggest preventive steps.
* Create and distribute incident reports to relevant parties.
* Maintain sufficient knowledge and skill base across the team.
* Document and communicate technical and operational procedures.
* Communicate operational issues clearly.
* Be an approachable technical expert for all aspects of point‑of‑presence operation.
* Recommend operational improvements to the technical workflow.
* Recommend technical strategies for service delivery.
Unusual Challenges or Circumstances
* Will involve weekend work to cover live events.
* Will involve some late nights and possible occasional overnights to cover live events.
* May involve working on bank holidays.
Key Results Areas
* Ensure that service level agreements for Live Operations are met.
* Fully support and inform the Lead Engineer, Account Manager and Directors of Live Operations issues.
* Maintain a productive and successful business relationship with clients and service providers.
* Help develop an efficient workflow with the client.
Knowledge and Experience
* Supervisory broadcast engineering experience with excellent technology knowledge.
* Extensive experience in a live television environment.
* In‑depth knowledge of transmission systems, including SCTE and closed captions.
* Extensive knowledge of video encoding and streaming protocols.
* Knowledge of TV production and post‑production workflows.
* Established commercial relationships with clients and service providers.
* Proven track record of supervision and leadership.
* Keen interest in sport.
Skills and Abilities
* Technical or engineering background with a focus on broadcast technology.
* Leadership skills to manage and motivate a live‑environment team.
* Provide clear instructions for current and future challenges.
* Excellent communication and interpersonal skills.
* Maintain calm and positive demeanor in high‑pressure situations.
* Communicate effectively while addressing technical issues and keeping clients informed.
* Explain technical information clearly, including preparation of technical documents.
* Effective communication with clients, colleagues and management.
Qualifications and Training
* Relevant broadcast experience and qualifications.
* General science‑based education to at least A‑Level standard or equivalent.
Aptitudes
* Excellent diplomacy and communication skills.
* Professional interaction with a range of personalities in pressured environments.
* Positive and helpful approach.
* Ability to manage and motivate a team.
* Highly proactive in anticipating and resolving issues.
Working Conditions
* Permanent position.
* Working hours: 9:00 – 17:00, Monday to Friday.
* Based at Stockley Park (with frequent travel to Chiswick Park, London for business needs and meetings), with flexibility for remote work as appropriate.
* May be required to travel to industry events and work on‑site during events.
* Unsocial hours may be required as dictated by business demands or deadline pressures.
* Adaptation to new systems and technology as required.
TKO EEO Statement
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location where the company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.
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