Assistant Operations Manager needed!!
* Salary: Between £20 to £23 per hour
* Location: Cambridge
* Hours: Monday - Friday 9am - 5pm
* Till December 2025 with the possibility of extension
The purpose of this role is:
To ensure that tenants of council properties reside in safe and well-maintained and dry conditions.
Key Responsibilities:
* To support the Senior Operations Manager.
* Lead and manage the in-house maintenance team and external contractors, fostering a high-performance culture and ensuring optimal productivity.
* Oversee the delivery of high-quality maintenance services across the council's property portfolio, meeting or exceeding customer expectations.
* Responsible for the delivery of exceptional customer service to tenants from your team, responding promptly to repair requests and addressing their concerns in a professional and timely manner.
* Ensure efficient turnaround of void properties and optimise maintenance processes to minimise costs and maximise productivity.
* Manage budgets effectively, ensuring that maintenance operations are carried out within allocated resources.
* Responsible for adherence to all relevant health and safety regulations and ensure compliance with contractual obligations.
* Work to an agreed set of standards and Key Performance Indicators (KPIs) that will be established and monitored by your line manager.
In this role you will:
1. Collaborate with the leadership team to develop and implement strategies that align with the overall goals of City Services.
2. Coach, mentor, and develop maintenance team members to enhance their skills and performance.
3. Monitor and evaluate team performance, setting clear objectives and providing feedback to drive continuous improvement.
4. Supervise repair activities to ensure a high first-time fix rate and adherence to quality standards.
NOTE:
* This role is required to travel between off site locations (council or commercial properties) and council offices in order to fulfil the required duties.
* Participate in the delivery of an out of hours emergency call out repairs service - as the on-call escalation manager - on a rotational basis (for which an additional standby payment applies).
Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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