Join Us as a Data Lead at Thirteen Group
Thirteen Group is on the lookout for a Data Lead to join our Housing and Communities team. As our directorate’s technical lead for all things data, insight, and performance across housing, communities, and estate services, you’ll have a key role in using data to strengthen customer outcomes, deliver efficiencies, and ensure a seamless, integrated customer journey.
This is your opportunity to make an impact by leading a culture of data‑informed decision‑making and continuous improvement, to support transformation and strategic planning. This is a hybrid role, so you’ll work mainly from home and at least one day a week at our Hudson Quay office in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.
Benefits
* Salary £43,994 per annum
* Annual leave starting at 28 days, rising to 31 days after three years, a day off for your birthday, plus bank holidays.
* Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
* Simply Health – save money on common health expenses and get access to health and wellbeing support services.
* T’da r discount and reward platform giving you huge savings on everyday brands.
* Opportunities to buy and sell annual leave
Key Responsibilities
* You’ll champion the use of data, advanced analytics, and predictive insight models to identify opportunities early and support more preventative, proactive service delivery.
* Drive the development and monitoring of dashboards, KPIs, benchmarking, and performance frameworks to provide clear, actionable insight.
* Analyse and interpret data to build a deeper understanding of customer and community needs, service performance and challenges, using evidence to influence and shape decisions.
* Lead on data quality and governance by identifying and addressing gaps in tenant and community data capture, quality and reporting across services.
* Develop richer insights into needs and challenges of our customers and communities, to evolve services and enable more tailored support.
* Lead data‑driven projects that enhance the customer experience, ensuring data is accurate, reliable, and meets regulatory standards, such as Awaab’s Law and Customer Standards.
About You
* In‑depth expertise in data analysis, business intelligence, performance management, or a related field.
* Hold PL300 Power BI Data Analyst Associate or an equivalent certification.
* Skilled in using business intelligence tools, predictive models, reporting systems, performance dashboards, data visualisation, and Excel.
* An excellent communicator and collaborator, with experience translating complex data into clear insights. You think differently, using data to challenge existing ways of working and drive meaningful change.
* Understanding of housing, community and estate‑based services, with awareness of regulatory and compliance requirements.
Why Thirteen
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.
* Join a team that’s local at heart but welcomes talent from everywhere.
* Be part of an organisation that values diversity and inclusivity.
* Be part of a company that offers tailored support services, going beyond just housing solutions.
Contact
For more details, please contact Kevin Marshman, Head of Data Services, at 07812 653191 for an informal discussion.
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