Salary: £30,000 - 35,000 per year Requirements: 2-3 years of experience in an IT support role, ideally within a Managed Service Provider environment Strong technical knowledge across Microsoft technologies (Microsoft 365, Entra ID, SharePoint, Active Directory) Proficiency in troubleshooting networking infrastructure (routers, switches, firewalls, Wi-Fi) Experience managing virtual environments with Microsoft Hyper-V Familiarity with backup solutions and system performance monitoring Ability to carry out system upgrades, patching, and security updates Experience implementing and supporting VPN solutions Excellent communication skills with a client-first approach Strong problem-solving skills and ability to manage multiple priorities Organized and adaptable in a fast-paced environment Full, clean UK driving licence and access to own vehicle Willingness to travel to client sites and provide occasional out-of-hours support Relevant IT or Microsoft certifications (or actively working towards them) is desirable Responsibilities: Provide remote and onsite technical support across client environments Act as a key point of contact for clients, delivering clear and professional communication Support end-user devices including desktops, laptops, printers, and mobile devices Troubleshoot networking infrastructure including routers, switches, firewalls, and Wi-Fi Maintain and support Microsoft environments including Microsoft 365, Entra ID, SharePoint, and Active Directory Manage and support virtual environments using Microsoft Hyper-V Monitor and troubleshoot backup solutions and system performance Carry out system upgrades, patching, and security updates Implement and support VPN solutions Use remote monitoring and management tools effectively Attend client sites for installations, troubleshooting, and project work Produce accurate technical documentation and reports Participate in on-call and out-of-hours support when required Technologies: Active Directory Hyper-V Support Microsoft 365 Mobile Security SharePoint VPN Office 365 More: We are Immervox, a trusted communications and IT solutions provider based in Basildon, Essex. We deliver high-quality support and infrastructure services to a diverse range of clients and pride ourselves on our collaborative environment that fosters employee growth and development. Our fantastic benefits include a competitive salary ranging from £30,000 to £35,000 depending on experience, 21 days annual leave plus 8 bank holidays, a company pension scheme, onsite free parking, contributions toward gym memberships after a 6-month probation, ongoing training, and professional development opportunities. Join our supportive, close-knit team and explore hybrid working opportunities. last updated 13 week of 2026