Job details Salary range: £23,500 pro-rata, per annum Work location: Wantage Library, Wantage Hours per week: w e have two vacancies: 29.38 hours per week: Monday: 8.30 - 17:00 (7.5 hours), Tuesday 8.30 - 17.30 (8 hours), Wednesday 8.30 - 17.30 (8 hours), Friday 08.30 - 13.30 (4.5 hours), Saturday 8.30 - 16.30 (week 2, 7.5 hours) 11.76 hours per week: Monday 9.00 - 13.00 (4 hours), Friday 16.00 - 20.00 (7.5 hours), Saturday 8.30 - 16.30 (weeks 2 and 4, 7.5 hours) Contract type: Permanent Vetting requirements: This role is subject to a Criminal Records Check Closing date: Sunday 9th June 2024 Interview date: Wednesday 26th June 2024 About us Our libraries are about so much more than books – they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year. About the role Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information. This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location. About you We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same Rewards and benefits It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development. We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. Would you like to know more? Please click here to view the Job Description and Selection Criteria For an informal discussion about the role, please contact June Palmer, Library Manager on 07887 643532 or email june.palmeroxfordshire.gov.uk, or Jo Jefferiss, Assistant Library Manager on 01235 762291 or joanne.jefferissoxfordshire.gov.uk Application Procedure To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory. If you encounter any issues with the maximum character count on your application form, please use this tool to check your text for any hidden HTML characters, which may be taking it over the limit. If you experience any technical difficulties whilst completing the application form, please contact the Recruitment Team using Recruitment Application Enquiry Form. If you require the application form in an alternative format as part of a reasonable adjustment at this stage of the recruitment process, please contact the Recruitment Team using Recruitment Application Enquiry Form .