A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice. Required skills and qualifications: Previous experience in a customer service or administrative role is desirable.
Excellent communication skills, bother verbal and written. Proficiency in computer systems and software. Strong organisational skills and attention to detail. Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Empathic and patient-centred approach to customer service.