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Service manager

Birmingham (West Midlands)
N H CARE LIMITED
Service manager
Posted: 18h ago
Offer description

Overview

Are you a strategic leader with a passion for transforming the lives of vulnerable children and young people? Join NH Care as our new Service Manager, where your expertise will drive meaningful change across our residential care homes and specialist education provision.

NH Care provides high-quality residential care and education for children and young people through our five residential care homes and New Horizon Academy – an independent school for 11–16-year-olds with Special Educational Needs (SEN) and Social, Emotional, and Mental Health (SEMH) needs. We pride ourselves on delivering safe, trauma-informed, and nurturing environments where every child can thrive.


Responsibilities

* Leading and contributing to the operational management of our homes and school
* Ensuring full compliance with safeguarding and other key regulatory frameworks
* Acting as an OfSTED Registered Responsible Individual and Designated Safeguarding Lead (DSL)
* Managing budgets, monitoring KPIs and delivering cost-effective outcomes
* Mentoring, coaching, supervising and developing Home Managers and School Leaders
* Overseeing safe, legally compliant facilities across the organisation
* Embed child-centred approaches across services
* Foster open communication, inclusion and innovation at every level


Qualifications and experience

* Educated to degree level, or equivalent, preferably with a relevant Management Qualification, e.g. Level 5 Diploma in Residential Childcare
* Strong leadership experience in residential childcare and/or education settings
* Strong track record of OfSTED compliance, team management and strategic planning
* Budget management and data analysis skills
* Familiarity with safeguarding frameworks, HR practices, health and safety and performance monitoring
* Emotional resilience and ability to remain calm under pressure
* Empathetic leadership with a collaborative, hands-on approach
* Commitment to safeguarding, diversity and driving high standards
* Adaptable team player with excellent communication and organisational skills
* Full UK driving licence with access to your own vehicle

This is more than just a leadership role – it is a chance to make a meaningful impact in the lives of children and young people.


Enquiries

Informal enquiries about the role can be made to Sukh Bains, sukh@nhcare.care


Inclusivity and sponsorship

At New Horizon Academy and NH Care we value diversity and inclusion. We warmly welcome applications from individuals of all communities and walks of life. Unfortunately, we do not have a sponsorship licence and cannot offer sponsorship.


Additional information

No recruitment agencies

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