Job Title: Head of Servicing
Location: London Hybrid 2 days in the office, 3 WFH
Salary: Confirmed on application
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
* 30 days holiday plus bank holidays
* Salary sacrifice pension scheme
* Employee assistance programme
* Health cash plan
* Growth share
* Professional development and growth opportunities
* Annual discretionary bonus
About the position of Head of Servicing:
We are seeking a dynamic Head of Servicing to lead and oversee the full mortgage servicing lifecycle, from post-offer through redemption. In this role, you will manage both in-house teams and key external service providers to ensure efficient, customer-focused operations.
This senior role requires strong leadership, deep mortgage operations experience, and a passion for regulatory compliance and continuous improvement. You will drive process optimisation, build collaborative partnerships, and support the delivery of excellent service in a fast-growing, innovative lending business.
If you're a strategic thinker with a hands-on approach and a desire to make a real impact, this is an exciting opportunity to join a forward-thinking company at the forefront of later-life mortgage lending.
Responsibilities for the role of Head of Servicing:
* Develop and optimise customer-focused mortgage servicing processes.
* Manage a mix of in-house and outsourced servicing operations.
* Ensure seamless collaboration between internal teams and external partners.
* Set and monitor KPIs, SLAs, and quality standards.
* Identify and implement operational improvements.
* Oversee resourcing to meet service demands.
* Lead the rollout of third-party servicing for Lifetime mortgages.
* Report servicing performance to senior leadership.
* Manage key supplier relationships and contracts.
* Ensure regulatory compliance and address any gaps.
* Support risk and vulnerability governance committees.
Experience and skills required for the role of Head of Servicing:
* UK mortgage operations experience, ideally with later-life lending and primary/special servicing.
* In-depth knowledge of relevant regulations (FCA, GDPR, MCOB).
* Strong leadership skills with a track record of developing high-performing teams.
* Experience supporting growth in scale-up servicing environments preferred.
* Excellent negotiation, communication, and stakeholder management abilities.
* Analytical and data-driven problem solver.
* Proficient with mortgage technology, automation, and AI tools.
* Strategic, adaptable leader with high emotional intelligence and collaborative approach.
For more information regarding the role of Head of Servicing please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
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