Business: Corporate Function Function/ Department: Enterprise Services Group Place of work: Mumbai Job Purpose The role entails primary responsibility for managing all Infra and facilities management services of the bank – while ensuring operational efficiency. This is a vital role which is accountable for the smooth functioning of the day to day maintenance and facilities of the bank and contributes to maintaining overall operational efficiency and effectiveness. Roles And Responsibilities '-Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling '-Ensure that basic facilities are well-maintained '-Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement '-Ensure that facilities meet compliance standards and government regulations '-Support in planning for the future by forecasting the facility’s upcoming needs and requirements '-Adhere to the reporting procedures as per bank's standards and requirements '-Supervise facility refurbishment and renovations and any necessary replacements and repairs '-Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases '-Prepare documents to put out tenders for contractors '-Liaise with external vendors to ensure efficient administrative services '-Set up Standard Operating Procedures for the management of the critical environment and ensure compliance at site '-Plan and monitor appropriate facility management staffing levels, ensure efficient utilization '-Provide training to on-site teams on equipment procedures and implementation. All desired training are completed as per schedule '-Communicate workplace safety precautions to employees '-Develop contigency plans in case of uncertain situations,such as equipment breaking down unexpectedly '-Capture and share best- practice knowledge amongst the team Secondary Responsibilities '- Collaborate with the business/ support units and provide them with requisite materials and services that help them in their day to day operations '-Keep abreast with global market trends and competitor strategies in key markets Managerial And Leadership Responsibilities '- Monitor key parameters on productivity, hiring quality and costs via maintaining relevant scorecards Attract and retain best-in-class talent for key roles in their reporting structure Ensure adherence to benchmarks/processes set up for finalising commercials and other key parameters Key Success Metrics TAT, Compliance, Portfolio quality