Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service. Working Hours: Monday to Friday, 9:00am – 5:00pm Pay Rate: £14.35 per hour Key Role Responsibilities: * Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution. * Customer account management. * Maintain detailed and accurate records of customer interactions and transactions. * Collaborate with other departments to resolve complex issues and improve overall customer satisfaction. * Provide feedback on the efficiency of the customer service process and suggest improvements. * Take ownership of the customer journey from installer arrival on site through to job completion. * Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered. * Call all customers with failed installations from the previous day to advise on next steps and provide reassurance. * Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer. * Review and follow up...