Role Purpose
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Reporting directly to the senior management team, you will be responsible for the efficient operation of the service department. This role involves managing service staff, maintaining strong customer relationships, and ensuring departmental profitability, while facilitating effective communication between management, customers, and technicians.
Key Responsibilities
Oversee and manage the day-to-day operations of the service department
Direct, mentor, and supervise the work of service technicians
Maintain effective communication with customers, ensuring high levels of service and satisfaction
Monitor departmental performance, including profit/loss, KPIs, and warranty compliance
Manage staff matters confidently, in line with company procedures
Organise workflow and allocate resources efficiently to meet departmental goals
Proactively identify and solve operational challenges
Communicate effectively with all levels of the business
Maintain discretion when handling confidential information
Set realistic expectations with customers and manage service delivery commitments
Work autonomously and use initiative to drive continuous improvement
Maintain a professional appearance and ensure a safe, organised working environment
Skills & Experience Required
Strong knowledge of the construction engineering sector; familiarity with brands such as Merlo, Hyundai, Bomag, Thwaites, or equivalent is advantageous
Previous experience in a management or supervisory role within a busy service environment
Proven ability to lead, motivate, and mentor a technical team
Experience managing departmental KPIs, budgets, and warranty systems
Excellent verbal and written communication skills, including dealing diplomatically with customers under pressure
Highly organised with the ability to multitask efficiently
Proactive, methodical approach to problem-solving
Ability to maintain confidentiality and act with discretion
Strong interpersonal skills and the ability to work independently
Good general level of health and fitness for a customer-facing role
Professional appearance and presentation
To apply, please send a copy of your CV and a covering letter to alex. drury @ nmsrecruit. com or, alternatively, submit your application via the link below.
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