Responsible for ensuring the administrative and clerical work related to patient care are competently managed.
Ensure that all paper and computer stored data surrounding a patient episode is completed accurately and promptly.
To deal efficiently and in professional manner enquiries from both patients and staff internally and externally.
Ensure all patient discharge information is correctly filled out by nursing and medical staff and where appropriate send to GP, Secretary, anti coagulation department and file copy in case notes.
Open all incoming post unless marked to a specified member of staff.
Process and pass to appropriate members of nursing team.
Be responsible for ensuring all the relevant correspondence is located.
Answer telephone enquiries following departmental protocol, both internal and external, from other members of staff, departments, patients/relatives and other hospitals, referring them to the supervisory staff member when necessary.
When elective patients arrive on the ward check correspondence, amending any details on the Careflow. Add their details to ward admission book specifying date of admission, consultant, and GP. Also ensuring that admission and discharge time are recorded.
Booking of post inpatient follow up appointments – patients leaving with follow-up appointment in their hand Send follow up requests to relevant department/team. Mark in file to record that the request has been made.
To ensure where the patient no longer requires future follow-up that the Referral is discharged using Pas Careflow.
To outcome and discharge referrals as and when appropriate.
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