Overview
The Logistics Operations Team is integral to our Business Operations Division, handling logistics management, analysis, process improvement, sustainability, invoicing, and both pre‑ and post‑order queries to support a busy sales and distribution department.
Your Role
This position offers daily operational support, overseeing a shared inbox, ensuring accurate documentation, and maintaining timely communication with partners and customers.
Key Responsibilities
* Managing shared inboxes via Microsoft Outlook, dealing with a range of requests and queries.
* Processing monthly invoice orders efficiently to support business operations.
* Collaborating with logistic partners and sales teams to resolve order‑related queries.
* Assisting sales teams in preparing quotes for all logistics‑related requirements.
* Ensuring all compliance documentation for logistics is completed, provided, and correctly filed for each order.
* Supporting account managers in resolving invoicing queries and discrepancies.
* Providing ad‑hoc administrative support to the wider team to facilitate smooth departmental operation.
* Managing Softcat customer stock inventory in partnership with logistics providers.
* Coordinating with key supplier partners regarding Softcat stock management.
Qualifications
* Excellent organisational skills and strong attention to detail.
* Ability to multitask and perform effectively under pressure.
* Strong written and verbal communication skills.
* Proficient knowledge of Microsoft Outlook and Excel.
* High standard of literacy and numeracy skills.
* Ability to learn quickly and retain large volumes of information.
* Excellent time‑management abilities.
* Hardworking and conscientious approach to work.
* Willingness to learn and contribute positively as a member of a busy team.
Flexible Working & Benefits
* Hybrid working – 3 days in the office and 2 days working from home.
* Flexible hours – flexing the times you start and finish during the day.
* Flexibility around school pick‑up and drop‑offs.
EEO Statement
If you have a disability or neurodiversity, we can provide support or adjustments throughout the recruitment process. Any information you share will be treated in confidence.
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