Are you a relationship-driven professional with a knack for spotting commercial opportunities? We are a leading managed service provider delivering seamless telecoms and IT solutions to businesses of all sizes. We are looking for a motivated Desk-Based Account Manager to join our fast-paced, team-driven environment in Northampton.
The Role
As a Desk-Based Account Manager, you will manage and grow a portfolio of existing customers. This is the perfect role for someone who enjoys commercial conversations and relationship management without the pressure of a pure "hunter" sales role.
Key Responsibilities
* Customer Retention: Act as the primary commercial point of contact, ensuring contracts are renewed on time and building strong, long-term relationships.
* Growth & Strategy: Identify and qualify cross-sell and upsell opportunities to deepen customer relationships and grow revenue.
* End-to-End Renewals: Own the renewal process, clearly explaining contract terms and positioning enhanced solutions where suitable.
* Business Development: Support growth through networking events, exhibitions, and proactive outreach to generate new leads.
* CRM Excellence: Maintain accurate records of customer interactions, renewals, and pipeline forecasts.
What You’ll Bring
* Experience: At least 2 years of B2B account management experience.
* Communication: You are a clear and influential communicator, especially over the phone.
* Tech Savvy: You are highly proficient in MS Office, particularly Excel, and comfortable using CRM systems.
* Mindset: You are customer-focused, self-motivated, and possess a solutions-led approach to problem‑solving.
* Organization: You can manage multiple tasks at once while maintaining high standards of numeracy and literacy.
Why Join Us?
We believe in working hard, supporting each other, and having fun along the way. Beyond a competitive salary, we offer:
* Generous Leave: 22 days holiday plus your birthday off, increasing to 25 days in your second year.
* Health & Wellbeing: NHS Healthcare Top‑Up Cash Plan and Death in Service benefit (3x salary).
* Perks: Pension scheme and a discount scheme for entertainment, shopping, and leisure.
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