Contact Centre – Customer Support Advisor
£17,472 plus + brilliant rewards and recognition scheme
We have an incredible range of fresh and speciality produce from Britain and all over the world.
Medina foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.
Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
Develop and maintain department structure to understand impact of customer service function across the business
Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
Previous office/customer service environment required
Passion for excellent customer service
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility