Title: Digital Content Specialist
Location: Richmond, VA (hybrid)
Duration: 1 year assignment, possibility of extension
Our client is seeking a motivated Messaging Execution Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.
RESPONSIBILITIES
* Partner with internal customers to develop and execute messaging based on their intent and objectives
* Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
* Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
* Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
* Work in Web browsers, Xcode, and Android Studio to test messages on various channels
* Communicate closely with various individuals and teams on the status of assigned projects
* Gather and analyze data from Tableau, Splunk, or other sources as requested
* Follow established team processes and engage in process improvement
SKILLS & QUALIFICATIONS
* 3+ years of digital messaging experience
* 1+ years experience using macOS
* Client relationship management – a focus on building relationships with customers and ensuring their needs are met
* A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
* Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
* Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
* Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
* Resourceful – able to find an answer when one isn’t readily available
* Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
* Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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