Department: Housekeeping
Responsible to: Head Housekeeper
Responsible for: 5 Star cleaning
Hours: Up to 45
Scope and general purpose: To ensure
you are positive, productive, friendly fun and to ensure that you deliver a
five-star housekeeping service in all areas of
the resort.
MAIN RESPONSIBILITIES:
Guests & Quality
· Ensuring the removal of dirty linen/towels and the supply of clean linen/towels to the resort
· Assist with guest requests such as extra beds, pillows, and bathroom supplies.
· Assist with washing and ironing of guest laundry – Forbes standard
· Communicate with guests during their stay so their expectations are exceeded.
· Carry luggage to and from guests’ rooms as required.
· Assist with cleaning guest rooms and public areas.
· Set house fires and cottage fires and ensure enough logs and fire accessories.
Team
· Assist with the cleaning of team bedrooms for new arrivals and team areas
· Assist with the washing of team uniforms
Productivity
· Restock and replenish linen and supplies in the cupboards.
· Monitor linen stock and request orders to ensure the shift is efficient without running out of linen items.
· Count Linen and ensure the correct count is given to the laundry supplier.
· Organise and co-ordinate the distribution of laundry and linen around the resort
· Stock take linen and report any rejects, shortages or damaged linen to HHK.
· Follow all SOPs and checklists.
Health & Safety
· Ensure complete compliance with Health & Safety regulations.
· Follow all H & S guidelines as required and report near misses to HHK.
Sustainability & Environment
· Support the sustainability in your department in reducing energy consumption and wastage.
· Follow the sustainability policy.
BENEFITS
·
Individually designed on the job training
·
Personal Development Programme
·
£250 Development Learning Grant
·
Promotional Opportunities
·
Accommodation with wi-fi and all bills paid for
·
Healthy Meals provided on duty
·
Employee Assistance Programme
·
Access to gym
·
Free Activities and Bike Hire
·
Friends and Family Discounts
·
Promotional Opportunities