Application Deadline
: Sunday 28th September at 23:55pm
We're looking for a Senior Content Designer to help us deliver impactful content in the Migration and Borders area. Projects may include:
* Creating content plans and communications to help people in asylum accommodation understand the asylum process, their rights, and obligations.
* Developing content to raise awareness of alternative accommodation options (e.g., living with friends, family, or hosts) for people seeking asylum.
* Improving tools and systems used by internal staff such as caseworkers, Border Force, and Immigration Enforcement officers.
We're looking for someone who can not only create clear, user-focused content but also think strategically about how content is delivered across a user journey. As an experienced content designer, you'll know how to:
* Define what content is needed, by whom, in what format, and when, to maximise impact
* Develop both low- and high-fidelity prototypes, in different formats
* Simplify complex language and processes
* Advocate for user-led design
* Clearly explain design decisions
Your role is to ensure the right content is delivered to users at the right time, in the right format.
You will work closely with user researchers and service designers to test ideas.
What will you be doing?
Your main day to day responsibilities will be:
* Developing content plans that advise on how content can be best used at different points of a user's journey, and which advise on what content should be presented, by whom, in which formats and when.
* Scoping, writing and editing content for complex internal and public-facing services.
* Developing low-fidelity and high-fidelity prototypes of different forms of content.
* Working as part of a multidisciplinary team to identify user needs, write and map user stories, design content plans, and agree the right design approach.
* Identifying and engaging with stakeholders to clarify objectives, constraints and commitments, while focusing on user needs.
* Working with subject matter experts to make sure content is relevant and accurate.
* Monitoring the performance of content and tools, identifying ways to improve the service.
* Helping other Home Office colleagues understand what content design is, why it's important and how to work with content designers.
Your skills for this role
You will be assessed against the following skills and experience during the selection process:
* Content design:
scoping, writing, editing and managing user-centred content to make sure it's accurate, timely, relevant, accessible and written to style, and developing content plans that outline what should be presented, when, by whom and in which formats.
* Prototyping and concept creation:
creating and using prototypes to share and test design proposals, ideally covering different content formats.
* Evidence-based design:
using analytics, feedback and research to understand user needs and to inform content decisions.
* Accessibility and inclusion:
assessing the accessibility of content and advising teams how to fix issues so it is inclusive and accessible to all.
* Communicate, persuade and advocate:
convincing stakeholders and team members about the benefits of adopting an accessible, UCD approach.
* Managing people and leading:
managing and mentoring team members, providing them with guidance, training and constructive feedback.
Why Join Us?
* Exceptional pension
: Employer contribution of 28.97%.
* Generous leave
: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday.
* Flexible working
: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
* Learning and development
: Access to training, technical accreditations, and funded qualifications (subject to approval).
* Recognition and inclusion
: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Learn more about our benefits: Benefits - Home Office Careers
Additional Information
This role requires
SC clearance
. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately we cannot offer sponsorship.
Ready to lead, innovate, and make an impact?
Click "Apply"
to explore the full job description and salary details.