Crew performance manager - birmingham

Crew Performance Manager - Birmingham Airport

We like to think of ourselves as being a different place to work compared to other airlines. We’re fun, community driven, less formal, and from top to bottom we really look after each other. We also think it’s because of our ‘Orange Spirit’. That means working in teams that are positive, inclusive, united by purpose, ready to meet problems head-on, and that have your back. Whether you’re an industry veteran or just starting out, if you thrive in a team environment then we think we have one of the best around.

We are recruiting for a Crew Performance Manager (CPM) to work within the fast-paced operational environment of Cabin Services, supporting Cabin Crew with people management and operational activities at a local level. The CPM plays a crucial role in supporting the Base Manager to achieve Operational Excellence by leading and inspiring the team, ensuring smooth cabin operations, and promoting a culture of teamwork. This role is responsible for ensuring a safe and consistent onboard experience while managing performance standards in accordance with company and regulatory policies.

In both an office and flying capacity, the CPM monitors company standards, provides feedback, and ensures the highest level of safety and service. You will also play a vital role in reporting and investigating safety incidents, conducting performance checks, and making policy recommendations to enhance operations. You’ll support base and individual performance improvement by working closely with the Cabin Crew, providing developmental feedback, and maintaining or obtaining flying qualifications.

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